Assessment
Monthly Performance Support
Recurring hours each month for counter reviews, service-team questions, and short briefs when new trouble patterns appear.
Who it is for
Service teams that want a steady second pair of eyes on regional performance.
What you receive
Predictable monthly attention on your counters, tickets, and open quality themes.
Included
- 16 retainer hours per month
- Monthly written performance note
- Office-hours channel for service leads
- Priority scheduling for short field days (billed separately)
Outside this engagement
- Unused hours do not roll beyond 30 days
- Emergency on-call outside agreed hours